Essential Design: Sr. Design Researcher
At Essential, a design consultancy, I work as a Program Director and Senior Researcher, helping clients large and small anticipate user needs as we identfity new product opportunities or optimize existing ones. I am trained and battle tested in human-centered design, weaving together research, interaction design, and business strategy to tackle complex multi-touchpoint problems. Our clients cover a wide spectrum of industries, taking me to secure oil refineries, retailers, smart homes, hospitals and beyond in search of essential insights and narratives. The projects that I work on take the form of services, software, and physical products, usually simultaneously.