Energy: Interviews & Personas

For this project, I created a field research plan and executed the plan. As my research methods, I employed surveys, interviews, and persona development an in effort to get a better understanding of how people relate to their electric company....

AirBNB.com: Design Research

For this group project, we examined the travel website, AirBNB.com. We developed a research plan that involved heuristic evaluation, workflow, and user interviews. We examined the site from a few angles including: affordances, process workflow,   navigation, and visual design....

NOKIA Usability Test

In this group project for my graduate Testing and Assessment course, my 6 person team worked directly with NOKIA’s user experience team. The goal was to develop and execute a testing plan that explored user privacy in the social networking...

BMW Dashboard redesign

BMW is known for producing top-notch luxury cars. With the exception of their iDrive computer interface, every detail of the user experience has been dialed in. In this paper, I researched the concept of pre-attentive processing (how we quickly perceive...

Contrast Sensitivity in the Craiglist experience

Craigslist is not known for its well-designed user interface. Many designers have developed (pro bono) complete redesigns, but the designs fell on deaf ears. Not wanting to contribute to graveyard of dead design mockups, I took a different approach. I...

Emotion in Design: Improving OpenMRS

OpenMRS is an open sourced medical record system, primarily designed for use in extreme and/or developing areas i.e. disaster sites, poor areas, rural communities. I chose to research the platform from the perspective of improving user experience using principles of...

Ethnographic Study: International Bicycle Centers

Over the course of three months, I performed an ethnographic study of consumers and employees at International Bicycle, an established independent bicycle dealer in Boston, MA. The goal of the study was to explore the various types of consumers that...

Mental Models

In this paper, I examined the concept of mental models. A user's mental model refers to how they think a given system should work. When a user's mental model does not match up with the designers conceptual model (how the...

Meta-Cognitive design: Tangaza

Researching NOKIA’s Tanagaza platform was my first foray into the world of Information, Communication, and Technology for Development (ICT4D). Tangaza can be thought of as an audio version of Twitter powered by SMS (text) messages. It is designed for use...

Advanced User Interfaces: Creating an Entertainment System for The Backseat

In this group project for my Advanced User Interfaces class, we explored different children’s entertainment systems for use in the back seat of cars/vans. We started by talking to children about what they thought they would like to do in...

Advanced User Interfaces: Bicycle Security

In this paper for my Advanced User Interfaces class, core security principles were researched and applied to the user experience of bicycle locks. Current bicycle locks offer a wide range of features and benefits, but consumer options are limited and...

How do usability specialists categorize usability problems?

In this paper for my Usability Testing and Assessment class, I looked at the various methods that usability expert categorize varying usability problems when performing a usability evaluation. Different methods exist usually revolving around the use of severity scales, of...

The effectiveness of usability tests

In this second paper for my Usability Testing and Assessment class, I focused on the reliability of usability testing as a method to improve the usability of a system. I looked at issues such as “the evaluator effect”, synchronization between...